Brand Voice

What is Brand Voice?

The Brand Voice feature is one of Olly.social's powerful tools, designed to enhance the quality of generated responses, making them more realistic and contextually relevant to your personal or professional brand. It allows users to create a personalized style for AI-generated comments and responses, ensuring consistency across all platforms and strengthening your brand identity.

Who Will This Feature Help?

1. Social Media Managers

Marketing professionals can ensure consistency by:

• Maintaining a unified brand voice across all platforms
• Quickly generating on-brand responses to comments and messages
• Adapting tone and style for different audience segments
• Scaling content creation without losing authenticity
• Strengthening brand personality with AI-driven consistency

2. E-commerce Brands

Online businesses can enhance customer engagement by:

• Creating personalized, on-brand replies at scale
• Ensuring a cohesive tone across product descriptions, ads, and emails
• Engaging with customers in a way that matches brand identity
• Automating responses without losing a human touch
• Improving trust and loyalty through consistent messaging

3. Corporate Communications Teams

Organizations can streamline messaging by:

• Ensuring employees communicate with a consistent brand tone
• Creating PR statements and official messages that align with brand values
• Reducing the risk of off-brand messaging in customer interactions
• Adapting brand voice for different stakeholders (investors, media, employees)
• Saving time while maintaining professionalism and brand integrity

4. Influencers & Personal Brands

Content creators can strengthen their online presence by:

• Keeping a recognizable and unique tone across all content
• Streamlining responses to DMs, comments, and brand collaborations
• Making AI-powered content sound authentically "them"
• Enhancing engagement while staying true to their brand identity
• Maintaining consistency as they scale across multiple platforms

5. Customer Support Teams

Support agents can improve user experience by:

• Ensuring responses reflect the brand's tone and values
• Providing helpful, empathetic, and brand-aligned answers
• Automating repetitive inquiries while keeping messages on-brand
• Strengthening customer relationships with a personalized approach
• Reducing response time without compromising brand integrity

Feature Overview

The Brand Voice feature works as a smart profile creator within Olly that:

• Builds a comprehensive brand identity profile based on your inputs
• Ensures all AI-generated content aligns with your brand personality
• Enhances the quality and authenticity of all Olly-generated responses
• Creates consistency across all social media platforms and interactions
• Complements Olly's other social media management features

How to Create Brand Voice

Step 1: Open the Olly Extension

Launch the Olly extension from your browser toolbar.

Step 2: Go to Settings

Click on the gear icon or "Settings" within the extension interface.

Step 3: Navigate to Olly Configuration

Inside Settings, select the Olly Configuration section.

Step 4: Select "Configure Brand Voice"

In the Brand Voice section, click on Configure Brand Voice to begin setup.

Step 5: Fill in Brand Voice Details

Complete all the required fields: Brand Name, Industry, Voice, Personality, Target Audience, Products/Services, USPs, and Mission. These help us generate an authentic and personalized brand voice for your AI interactions.

Step 6: Generate & Save Summary

After filling in your information, click on Generate Summary, then hit Save to lock in your profile.

Step 7: Fetch Brand Voice in Extension

Return to Olly Configuration in the extension settings and click Fetch Brand Voice to load your saved profile.

Benefits

• Consistent Brand Identity - Ensures all AI-generated content maintains your unique brand voice
• Time-Saving - Eliminates the need to manually adjust each response to match your brand tone
• Increased Authenticity - Makes AI-generated content indistinguishable from content written by you
• Scalable Messaging - Maintains brand consistency even when managing multiple accounts or high volumes
• Enhanced Customer Experience - Creates more personal, on-brand interactions with your audience

Credit System

• Credit Usage - Generating a Brand Voice summary consumes 5 credits
• Free Credits - Users get 20 free credits upon signup (allowing 4 summaries)
• Additional Credits - Can be purchased at the rate of 100 credits for $1
• Integration - Works seamlessly with Olly API and OpenAI integration

Troubleshooting

If you encounter any issues with the Brand Voice feature:

• Make sure your Chrome browser is up to date
• Try disabling other extensions temporarily to check for conflicts
• Clear your browser cache and cookies, then restart Chrome
• Verify your internet connection is stable
• Contact support for persistent issues

For additional support or feature requests, visit our Help Center or join our Community Forum.